like others have said, the cups (diva, keeper, and moon) all have return policies. i'm pretty sure the mooncup is three months, and one of the other ones gives you a year to return it. i read on one of the sites (but now can't find it again) that when they get a returned cup, they punch a hole in it and then use it as a sample for educational purposes, for people to look and feel when thinking of buying one